Meruem's "Wear It, Love It, or It’s Free for Life" Guarantee Policy

At Meruem, we stand by the quality and comfort of our clothing. That’s why we offer the "Wear It, Love It, or It’s Free for Life" guarantee. Customers can wear any eligible item for up to 30 days. If you don’t love it, keep it free—no returns required. This policy ensures your satisfaction while maintaining fairness to all customers.

To protect against misuse and maintain this incredible offer, please read the following terms and conditions carefully.

Eligibility

1. First-Time Customers Only: The offer is valid for first-time buyers and applies to one item per order. Returning customers may qualify if the offer is extended specifically via promotions.
2. Specific Products: The guarantee applies only to eligible items marked with the "Risk-Free Guarantee" badge on the product page.
3. Order Limits: Bulk purchases (more than 3 items) are excluded from this offer. For orders exceeding this limit, standard return policies apply.

Claim Submission Process

• Claims must be submitted within 30 days of delivery via email to shopmeruem@gmail.com.
• Claims must include:
  • Your order number.
  • At least two photos of the item being worn.
  • Confirmation that you will complete the feedback form sent by our team.
  • One Claim Per Customer: A customer may file this type of claim once within any 12-month period.

Misuse Prevention Measures

1. Account Verification:
   • Claims must be made from the original purchase account using verified contact information (email or phone number).
   • Suspicious accounts (e.g., multiple accounts using the same IP or payment method) will be flagged and disqualified.
2. Claim Pattern Analysis:
   • Meruem reserves the right to investigate repeat claimers or unusually high claim rates. Abusers may be banned from future participation.

Exceptions

1. Excluded Products:
   • Clearance, sale, or seasonal items (e.g., holiday-themed collections) are excluded from the guarantee.
   • Accessories (e.g., hats, scarves, jewellery) are not covered by this offer.
2. Business Use: Items purchased for commercial use (e.g., reselling or influencer collaborations) are not eligible.
3. Shipping and Delivery Issues:
   The guarantee does not apply to dissatisfaction caused by issues unrelated to the product itself, such as delays in shipping or incorrect sizing caused by customer error during checkout.

Fraud Prevention

1. Serial Shoppers: Customers attempting to exploit the policy (e.g., creating fake accounts or purchasing in bulk) will be flagged and banned.
2. Proof of Purchase: Claims must include a valid order number. Orders made through third-party retailers or unauthorized platforms are not covered.

Additional Conditions

1. Processing Time: Claims are typically reviewed and processed within 5-7 business days. Customers will receive an email confirmation once their claim is approved.
2. Policy Updates: Meruem reserves the right to amend this policy at any time to prevent misuse while maintaining customer satisfaction.
3. Customer Support: If you have any questions, reach out to shopmeruem@gmail.com for assistance.

This guarantee is part of our commitment to delivering an exceptional shopping experience. Meruem values our customers and appreciates your trust. Misuse of this policy not only undermines our mission but also affects honest customers, so we kindly ask for your understanding and cooperation.