Shipping Policy

Shipping Policy for Meruem


At Meruem, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we handle shipping and delivery for our customers.

1. Processing Time

  • Order Processing: Orders are processed within [1-3 business days].
  • Business Days: Our shipping and processing days are Monday through Friday, excluding public holidays.

Once your order is processed, you will receive a confirmation email with tracking information (if applicable).

2. Shipping Rates and Delivery Times

Shipping rates and delivery times vary based on your location and shipping method selected during checkout. Estimated delivery times are as follows:

United Kingdom:

  • Standard Shipping: 5-10 business days

International Shipping:

  • Standard International Shipping: 5 - 15 business days

Shipping costs will be calculated and displayed at checkout.

3. Delivery Information

  • Please ensure that your shipping address is accurate and complete.
  • Meruem is not responsible for delays caused by incorrect or incomplete addresses.
  • If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.

4. Customs, Duties, and Taxes

  • For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
  • These fees are determined by your local customs authority and are not included in our shipping charges.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email (if available). Use this tracking number to monitor the status of your shipment.

6. Lost or Delayed Shipments

  • If your package is lost or delayed, please contact us at shopmeruem@gmail.com with your order number.
  • We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Returns Due to Non-Delivery

If your package is returned to us due to non-delivery (e.g., unclaimed package, incorrect address):

  • We will contact you to arrange reshipping.
  • Additional shipping fees may apply.

8. Contact Us

For any shipping-related questions, please reach out to us:

Meruem
Email: shopmeruem@gmail.com
Location: United Kingdom

By placing an order with Meruem, you agree to the terms outlined in this Shipping Policy.